Mari Kyrios & KMG Threadlines Warranty, Returns & Refunds
Returns, Refunds & Warranty Policy
Mari Kyrios offers a 30 day money back refund on eligible unopened products. The 30 day refund period begins on the date the delivery confirmation shows the order was delivered.
To request a return, please contact us using the form below before sending any item back. Returns sent without first contacting us may result in a delay in processing your refund.
Return Eligibility
To qualify for a refund, the product must be unopened, unused, unwashed, and in its original condition. Due to the nature of our products, we cannot accept returns for items that have been used, worn, laundered, altered, or damaged after delivery.
Once your return is received and inspected, eligible refunds will be issued to the original payment method.
Return Shipping Costs
Unless Mari Kyrios sent the wrong item, return shipping costs are the responsibility of the purchaser. We recommend using a trackable shipping method when returning an item, as we cannot be responsible for returns lost or damaged in transit.
If we shipped the incorrect item, please contact us so we can help correct the issue.
Damaged Items
If your order arrives damaged due to shipping, please contact us within 3 business days of receipt. We may request photos of the damaged product and packaging to help process the claim. Once reviewed, we will assist with arranging a return and replacement when applicable.
Warranty
Mari Kyrios stands behind the quality of our products. If you receive an item with a manufacturing defect or an issue caused by our handling or fulfillment process, please contact us promptly so we can review the concern and help make it right.
This warranty does not cover normal wear and tear, damage caused by misuse, improper washing or care, alterations, accidents, or damage that occurs after the product has been delivered and used.