Shipping & Returns

 Mari Kyrios and KMG Threadlines Shipping and Returns

Shipping

98% of all orders ship within 24 hours, Monday through Saturday.  We pride ourselves on getting orders printed quickly and delivered on time to you.  A tracking number is emailed for each order as they ship out.

Free shipping is available for orders over $19.99 and that are shipping to a location within the U.S. or it's protectorates.  The service used is at our discretion and will vary depending on the package weight.  Average time to delivery is 2 to 5 days,

Expedited shipping options are available during checkout.  Pricing will vary.
 
We do ship internationally and the rates are available during checkout.  These rates DO NOT include any import or customs charges.  These charges are the responsibility of the purchaser at time of delivery.  Refused packages will be returned to us here.  Refunds will be made less the cost to ship the item.  Thank you for understanding.

Returns

A 30 day money back refund for any unopened product.  The 30 day refund guarantee begins when the delivery confirmation shows delivered.  Contact us using the form below to set up a return.  Sending back an item before contacting us could result in a delay to refund the order.

Due to the nature of the products, returns are not accepted for used or laundered items.  If a product has been damaged in shipment, please contact us within 3 business days of receipt to arrange return and replacement.

RigidRAM Shipping & Returns

Shipping

We do not ship to freight forwarders. These orders will be cancelled and refunded immediately. If you want to order our parts and ship to a freight forwarder, find our listings on eBay or Amazon and order there.

Normal Shipping Hours and Processing Times:

98% of all orders ship the same day if received by 12:00 p.m. CST, Monday through Friday (except holidays). Shipping times are determined by business days.

Options available:

USPS Ground Advantage (U.S.)
USPS Priority Mail (U.S.)
UPS Ground (U.S.)
UPS 2 Day Delivery (U.S.)
USPS 1st Class International
USPS Priority Mail International

Countries we dispatch to: Australia, New Zealand, Canada & United Kingdom

Limited dispatch to: America Samoa, Andorra, Antigua & Barbuda, Aruba, Bahamas

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund less the original cost of shipping.

A RMA (Return Merchandise Authorization) number must be obtained before the product is returned to us. Any product received without a RMA will be returned to the customer. The cost and method of shipping the product back to us is the sole responsibility of the customer. We recommend a track-able form of shipping to guarantee your package arrives to us. If a package is sent without proof of delivery, Arch Memory is not responsible for proving receipt of the package.

Credits are applied to the credit card that was used at the time of the original transaction. PayPal orders will be refunded to the original account used (less our cost of shipping), and all of Pay Pal's fees are the responsibility off the customer. 

Even though we currently have "free shipping" available to our customers, it still costs us to ship the product to you. Your credit will be applied less our original cost of shipping.

 Packages Being Returned As Undeliverable / Return to Sender / Refused / Unclaimed

 All orders being returned due to an address being undeliverable or returned to sender for any reason, including international deliveries, will be refunded less our original shipping charges as well as a restocking fee up to 20%. Remember, you may have received free shipping on your order, but it does cost money to ship the order.

 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

International Shipping

About Customs, Duties & Taxes:

 When ordering from RigidRAM.com, you are responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

International Packages Being Returned As Undeliverable / Return to Sender / Refused/Unclaimed 

All international packages that are returned to sender as undeliverable, return to sender or refused will incur a 20% restocking fee. The refund will also be less the original shipping charges as well as the amount charged to us by the carrier for the return.